Getting your windshield damaged is frustrating, but navigating the insurance process doesnโt have to be. If youโve been hit by a flying rock, a surprise hailstorm, or a sudden crack from temperature change, youโre not alone. Albertaโs roads and climate make windshield damage one of the province’s most common auto insurance claims.
The good news? For most drivers, a simple claim can get them a full windshield replacement โ often with no out-of-pocket cost, depending on their policy.
If you’re looking for windshield replacement in Calgary, this guide will explain exactly how to file a claim, what to expect, and how our team at Super Auto Glass Calgary can help make the process seamless.
Step 1: Assess the Damage
Before filing a claim, examine the damage closely. Is it just a chip? A long crack? Has the glass shattered completely?
Most insurance companies will cover repair or replacement if the damage is:
- Caused by impact (e.g., rock chip, hail, flying debris)
- Not due to general wear or pre-existing damage
- Significant enough to impair driving visibility or safety
Pro Tip: Take clear photos of the damage for your records. Insurers may request visual proof, especially for comprehensive claims.
Step 2: Check Your Insurance Coverage
In Alberta, windshield damage is typically covered under your comprehensive auto insurance policy, which handles non-collision incidents such as theft, fire, or flying debris.
Hereโs what to look for in your policy:
- Glass coverage: Some plans include full glass protection, which may cover 100% of the replacement or repair cost.
- Deductibles: Check if you have a glass-specific deductible (often lower than your main collision deductible) or if you’re covered without a deductible at all.
- OEM vs. aftermarket coverage: Your insurer may only cover aftermarket parts unless you pay extra for OEM glass.
- Preferred vendors: Some insurance providers have approved vendors, but you still have the right to choose your own trusted shop.
If you’re unsure what your policy includes, call your provider or check your insurance app for coverage details.
Step 3: Contact Your Insurance Provider or Broker
Once you confirm your coverage, itโs time to start the claim process. You can typically file a glass claim:
- Online through your insurerโs website or app
- By phone with your insurance provider or broker
- Directly through a glass repair shop like Super Auto Glass Calgary (we can help with the paperwork!)
Most windshield claims do not affect your premium, especially for comprehensive-only incidents โ but check with your insurer if you’re concerned.
Step 4: Choose Your Auto Glass Repair or Replacement Shop
Hereโs where many drivers get stuck: should you go with the insurance company’s recommended vendor or choose your own?
In Alberta, you always have the right to pick your own auto glass provider. At Super Auto Glass Calgary, we work with all major insurance companies and can:
- Directly bill your insurer
- Handle the paperwork for you
- Ensure the replacement meets or exceeds OEM safety standards
- Offer mobile service if your windshield is too damaged to drive
Choosing a trusted, experienced shop ensures the job is done right, without delays, shortcuts, or generic parts that donโt fit.
Step 5: Book the Appointment and Get Recalibrated if Needed
Once your claim is filed and approved, itโs time to schedule your repair or replacement. Depending on the damage, the appointment may include:
- Windshield removal and installation
- ADAS sensor recalibration (if your car has lane assist or forward collision alerts)
- Wiper blade replacement
- Glass cleanup and seal check
Most replacements take 1โ2 hours, and your vehicle can be safely driven within a few hours after curing time. If you opt for mobile service, we can do the work at your home or office โ no towing required.
How Long Does the Insurance Process Take?
In most cases, from damage to driving away with a new windshield, the process can take as little as 24 to 48 hours, especially if you work with a shop like ours thatโs equipped to file claims and liaise with insurers directly.
Need it faster? Let us know. We prioritize emergency cases and will do everything possible to get your vehicle safe and street-ready again quickly.
What If You Don’t Have Glass Coverage?
Not all policies include full glass protection; in some cases, your deductible may be higher than the replacement cost.
If you’re paying out of pocket, we offer:
- Competitive pricing
- Free estimates
- Aftermarket and OEM glass options
- No-pressure consultations
We aim to give you all the information you need to decide on your vehicle and budget.
Why Choose Super Auto Glass Calgary?
There are plenty of places that replace windshields โ but not all provide the same level of service, materials, or care. Here’s why weโre Calgaryโs trusted choice:
- Certified technicians with years of experience
- Insurance-approved and direct billing to all major providers
- OEM-quality glass and proper ADAS recalibration
- Fast, friendly service โ including same-day and mobile options
- Lifetime warranty on installation and workmanship
We donโt just fix windshields โ we make the process stress-free from start to finish.
Final Tips for a Smooth Windshield Insurance Claim
- Act fast: Donโt wait for a chip to become a crack. Minor damage can often be repaired at no cost.
- Know your rights: You donโt have to use your insurerโs preferred vendor.
- Ask about deductibles: Many policies include full coverage with no deductible for glass.
- Get expert help: Weโre happy to walk you through every step โ no surprises, no confusion.
Protect Your Vehicle and Your Wallet
Windshield damage might be frustrating, but dealing with it doesnโt have to be. Whether you need a simple chip repair or a windshield replacement in Calgary, our team at Super Auto Glass is here to help you confidently navigate the insurance process.
Letโs get your glass replaced, your vehicle safe, and your claim handled quickly and professionally.
Need Help Filing Your Claim?
Call us today or book online. Weโll guide you through your insurance coverage, submit the paperwork, and get your windshield fixed fast, wherever you are in Calgary.
At Super Auto Glass, we’re dedicated to ensuring your vehicle’s safety and appearance. If you ever need auto glass repair or replacement, don’t hesitate to contact us. Request a quote or contact our expert team today at (587) 777-1755. We’re here to provide top-notch service and keep your journey safe and smooth.
